FAQ

Yes, of course! We are a legal company and we are 100% safe. If your accounts get banned while we are working on them we will give you the same account as before. We have many skillful gamers who are the best at what they do. We guarantee top quality products, fast delivery and the best customer service and support, meaning that we have many returning customers.

Client confidentiality is our top priority. Our company has imposed very strict rules with regards to the disclosing or selling of any client information and offenders will be charged and prosecuted in court for breach of trust.

We guarantee that your account will be safe with us and we take our data security very seriously. We use encryption, firewalls and other technology and security procedures including McAfee Security Scan and GeoTrust SSL Encryption to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use of your account.

First step: Choose the products that you want on RSmoney.co.uk.

Second step: Click “BUY NOW” to add them to your shopping cart. If you want to buy other products, you can continue shopping and add these to the cart as you go. Then click “Proceed to Checkout".

Third step: Fill in all of the required information on the billing page and click“Continue”.

Fourth Step: Choose the payment method that you want to use.

Fifth Step: Check through the order information and confirm.

Final Step: Once your payment has been processed we will send you a confirmation email. Then simply go to our 24/7 Live Chat Help who will guide you through until the completion of your order.

It's that simple!

We do this to verify that all the information on your order is valid, to ensure the authorization of your credit card / paypal account and to confirm your identity and ensure your safety. Please note that we use this process for first time buyers only.

We accept payment by PayPal, Moneybookers, credit and debit card payments by PayPal, credit and debit card payments by Moneybookers, pay by SMS (phone) and Western Union either online, by phone or at a location.

A pending e-check is a type of payment option available with PayPal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to RSmoney's account and then delivery can take place immediately. Please click here to check details of how to avoid using an E-check.

After you complete the order process and have sent your payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our 24/7 Live Chat Help to verify the status of your delivery.

Usually, it will take between 10 and 30 minutes to complete the delivery after we have received your order. However, the delivery may be delayed in some special cases, such as invalid / wrong order information, game maintenance, updates or server traffic. If you haven’t received your order after 48 hours, we will offer you a full refund.

If no one contacts you in the game within 30 minutes of placing your order, please check your e-mail first to see whether we have notified you about any problems. If you haven’t received such information then please contact our 24/7 Live Chat Help for further assistance.

PLEASE DO NOT SEND ANY GOLD OR ITEMS BACK to anyone in the game once you have received them. It will most likely be an imposter pretending to be our gamer for your gold or items. Please remember do not send it back to anyone at anytime; we will not be able to give you any compensation for this type of loss.

Yes, you are. If we cannot deliver your items within 48 hours, we will refund your payment immediately. If you have any questions, you can contact us via our 24/7 Live Chat Help or by email.

If you wish to cancel your order when the payment has been confirmed but the order has not been started, we will send you a full refund immediately, and we will permanently delete all of your personal information from our system. If you wish to cancel your order when the payment has been confirmed but the order is partially completed, we will send you a partial refund for how much of the work we have not finished .We will refund you within 24 hours.

After making your order, go to our 24/7 Live Chat Help, and our customer service advisors will tell you how to get your gold in the game. We trade with you in game for free trade items, equipment and gold.

NO! Don’t give your account information to anyone in the game. We will never ask for gold back or for your account information. The only safe place to deal with your order is through our 24/7 Live Chat Help.

Maybe because of Grand Exchange limits, we can’t buy enough accounts for you at the current time. But we will try our best to buy all of your items as soon as possible.

After we confirm your order, we will send you the account that you ordered via email within 1 hours.

Change the password, email address and the recovery quests, but DO remember all the information you have set as ONLY you will know the new account settings.

We advise that you do not log in during our working time. If you really want to log in, tell us first, and don’t transfer anything we need for your order into any another account. Please tell us when you log out of the game, so that we can continue working on your order.

There are some skills which will cost a lot of money. You should offer the money that is needed for your order, like prayer, magic, ranged. smithing, runecrafting, construction, firemaking, cooking, herblore, crafting, summoning (also charms for this skill), fletching, and farming. You should put this money in the bank for other skills.

We will put everything we loot into your bank during the order process. Or we may sell some of them for money to buy the required weapons, food or armours.

No, we never spend tokens on exp. All tokens will be saved for you to buy something you want from the reward store.

Set your level goal and you will see how much exp will be needed for your order. Then divide the exp by 10. 1 / 10 of your exp and that will equal the amount of tokens you will get.

Your account possibly doesn’t meet the quest’s requirements, including skill(s) and the pre-quest(s) or we may need some gold in the game for buying the supplies or items for this particular quest. We strongly recommend that you check this information before you make a quest help order. If your account doesn’t meet the requirements, we will send you an e-mail to let you know.

Open your quest journal and then click on the quest which you want to order. You will then see if your account can do it or not.

We need buy food, stuff and other required items while we are doing a quest, so you will need to leave a certain amount of gold in your bank. How much gold we need depends on the quest you have ordered and we will inform you of the required amount.

You can choose another quest which has the same value as the quest you ordered, or you can exchange it for gold or other items from our site. You can also make more orders and we can do these together for you. Alternatively you can do all of the pre-quest(s) and skill upgrades that you need to do for the particular quest and we will hold your order and begin work on it after you have completed this.

If your account gains experience lamps from quest rewards, we will put them straight into your inventory.

Yes, you can still buy products from our site without registering; however creating an account will make this process even quicker. You will also be able to track all of your current orders, review your order history and enjoy other member privileges such as reward points and great special offers.

If you have forgotten your password, please click on Forgot Password link to retrieve it. Simply fill in your email address and we will send a new password to your email address. You can log into our site with the new password and then change it in your My Account Dashboard.

Just click on the Login with Facebook link on the sign in page and login using your Facebook account details – it’s that simple!

First step: Choose RS items from RSmoney.co.uk and go to the check out. Select ‘pay by phone’ as the payment method.

Second step: Register for a ONEBIP account (if you haven’t done so already).

Third Step: You will receive a text message containing a 4 digit password to your designated telephone number.

Fourth Step: Fill in the password and click Sign in. You will then come to confirmation page and, after you reviewed your purchases, click Buy Now."

Final step: You will reach the payment confirmation page and your order will be complete. We will then email you to confirm that your order has been successful.

Unfortunately, the mobile operators charge a high fee for paying this way and therefore, while being extremely convenient, paying by phone is more expensive than the other payment options offered on our site.

The adjustment of our prices is to keep them competitive and compatible with the rest of the market so that we can guarantee you the best price at all times.

You can always enjoy a lower price by using a coupon.  Please pay attention to the RSmoney.co.uk promotional information and news. You may also find RSmoney official coupons and discount codes shared on some coupon sites and you can contact our 24/7 Live chat Help to get these.

If you can’t find the items that you are looking for you can contact us via email or by contacting our 24/7 Live Chat Help. We will endeavor to add them to our site ASAP.

Our regularly distributed Newsletter features information about all of the exciting goings on at RSmoney, including site news, new promotions and the RS tips, which helps you to make money and level up your skills in the game via our Newsletter.

Simply log into your RSmoney account and check all of this information via the My Account Dashboard.

Simply log into your RSmoney account and click on the Credit Points tab on the My Account Dashboard. you can accumulate credit points which you can exchange into the RS products and vouchers. You can then use these to make purchases on our site.

Onebip reserves the right not to refund any fees that you have paid using the service, therefore it can be difficult to secure a refund when using this payment method. Please click here to view the full Onebip terms and conditions.